Return & Refund Policy

As a B2B wholesale distributor, Mahalaxmi Electric Trading Co. generally operates on a non-returnable basis for correctly supplied goods. Returns are only considered for manufacturing defects or shipping errors notified within 48 hours of delivery.

• Transit Damage: Any visible damage to outer packaging must be noted on the Proof of Delivery (POD) at the time of receipt.
• Manufacturing Defects: Items like MCBs, Switchgear, or LED lighting found to be defective are covered under the respective manufacturer’s warranty (e.g., C&S Electric or Panasonic).
• Inspection: We reserve the right to inspect returned items to verify the defect before processing a replacement.

Orders for standard stock items may be cancelled before dispatch. Once goods have left our warehouse or the manufacturer's facility, cancellations are subject to a 15% restocking fee plus applicable two-way freight charges.

Approved refunds will be processed via the original payment method or credited to the client's commercial account within 7-10 working days after the returned goods have passed technical inspection.